Hot water parameters in the apartment. Standard hot water temperature in an apartment building

The situation when the hot water in the tap cannot reach the required temperature level is not that uncommon. And in order to understand that a problem exists, it is not at all necessary to measure the temperature of the water; it is enough to try taking a bath. Such an event will be more like hardening than a hygienic procedure. What should you do if the temperature of the hot water is clearly far from normal, and where should you file a complaint in this situation?

According to approved documents, the standard temperature of hot water supplied to residential premises in apartment buildings must be no lower than 60 degrees.

The exception is at night, between 0.00 a.m. and 5.00 a.m., when a decrease in the established standard is allowed, but not more than 5 degrees. During the daytime, a temperature of at least 57 °C is acceptable.

What temperature standards for hot water are established according to SanPin?

The temperature of hot water according to SanPiN, according to resolution 2.1.4.2496-09, must comply with the following standard - the minimum value is 60 °C, and the maximum level corresponds to 75 degrees.

Small deviations are allowed within limits not exceeding five degrees at night and three during the day. Before approving such standards, experts should have taken into account the temperature at which unfavorable conditions are created for the life of harmful bacteria. Also, hot water should not cause skin burns. Monitor whether this resolution is being implemented , The State Housing Inspectorate is authorized.

Utilities do not have the right to set their own temperature standards for water in residential premises.

If the standards do not comply, what hot water calculation coefficient applies?

Knowing the answer to the question of how many degrees hot water should be, you need to understand what calculation coefficient should apply if this standard is violated.

If it is discovered that the hot water supply is supplied in violation of the established temperature standards, payment must be recalculated. If the temperature does not reach 40 degrees, payment must be made at cost cold water.

The algorithm for calculating the coefficient if the norm indicator is violated is as follows:

Every three degrees below normal results in an hourly reduction in tariff by 0.1%.

Hot water is not up to standard where to complain

The main question that worries residents apartment buildings, if the hot water is not up to standard - Where to complain?

According to the established rule, you must initially call the housing and communal services or management service. You should explain your situation to the dispatcher or service worker. Also, a similar action should be carried out, if there is no hot and cold water, you need to call the dispatch service. In this case, you should definitely write down the time of application, the application number and the name of the dispatcher who accepted it.

If this was an emergency, then it must be eliminated, but if the reason for the decrease in temperature in the tap (at the water intake point) was not an accident, and the problem has not been solved, then you need to contact the utility service in person and set out your situation on paper. In the application you must indicate the measurement indicators at night and during the day, your passport details, and address.

Next, the utility service, by prior agreement on the time, should provide a free service of measuring the temperature of hot water. After which, an act is drawn up based on the data received, and a decision is made on the need for recalculation. One of the copies of the act must be handed over to the owner of the residential premises.

Measurements are made according to installed system. For this purpose, the water is drained within 3-5 minutes.

How to file a complaint

You can make a complaint on a printed form or write it by hand. It must contain the following information:

Details of the person filing the complaint – full name, address. Usually located in the corner of the sheet on the right side
Name of the organization to which the complaint is being made
Briefly describe the essence of the problem
Make a link to regulatory documents
Indicate the inaction of the organizations to which the applications were sent, if any.
List the documents attached to the application
Sign and date

The complaint is submitted to the housing and communal services or the Criminal Code, and if a written refusal is received from them, the application is submitted to the court, the prosecutor's office or Rospotrebnadzor.

How to request a recalculation

In order for a recalculation to be made, you must file a claim with the housing and communal services. A copy of the temperature measurement report must be attached to the application. You can draw up such an act yourself, inviting your neighbors as witnesses.

Also attached to the application is information about contacting the emergency service or the housing and communal services control room - date of application, application number and reason for application. It is possible to draw up a collective appeal from the residents of the house.

If the recalculation is not made, you should contact the district court or the prosecutor's office.

When fighting for your rights, you should remember the main thing - non-compliance with hot water standards in the tap not only causes inconvenience, but is also a serious offense on the part of the housing and communal services. Hot water supply and heating must be constantly monitored.

Such amenities as heat, gas, electricity and water are perceived by us as components of the usual comfort of a city dweller. It’s especially difficult for us without hot water, which is sometimes turned off as planned.

But what if hot water can only be called that because it comes from the appropriate tap. In fact, it is slightly warm, but not hot at all. Let's look at the standards and find out what temperature it should be.

Hot water temperature standard according to SNiP

Temperature conditions of hot water supplied to water supply systems apartment building, are established by the Sanitary and Epidemiological Service, SNIPs and GOSTs.

SanPiN Decree 2.1.4.2496-09 lists the following hot water standards:

at least 60 degrees in an open heating system;
at least 50 degrees in a closed heating system;
no higher than 75 degrees, regardless of the system.

The lower threshold is set in a range that allows you to protect water from pathogenic bacteria. If the upper limit (75 degrees) is exceeded for any reason, it may cause damage plastic system water supply These are the systems now in every modern home.

The temperature of hot water from the tap should not be lower than 60 0 C and not higher than 75 0 C

It is worth noting that in legislation you can find permissible deviations in hot water temperature. They should not be more than:

three degrees during the daytime;
five degrees at night.

If the deviations turn out to be greater than the specified values, consumers have the right to demand a reduction in fees. When the water in a hot tap does not reach 40 degrees in temperature, its cost should be calculated according to the standard, as for cold water supply.

How to measure the temperature of hot water in a tap

Before filing a complaint and requesting measurements, you can independently monitor the temperature of the water from the hot tap. To do this, you first need to open the tap and let the water flow for two to three minutes. This is necessary so that the water in the water supply system takes on a constant temperature. Then it is collected in a container where the thermometer is immersed. You can use a regular water appliance.

After the temperature on the thermometer becomes constant, write it down and make a series of measurements at other times of the day. When, during all measurements taken, the instrument column shows a temperature below the standard, you should contact management company.

What to do if the DHW supply is not normal

It is necessary to report a discrepancy between the water temperature and the specified standards based on the results of measurements taken, since you pay for the resource and have the right to demand compliance with the standards. The management company must accept applications both in writing and by telephone.

All actions aimed at identifying the causes of violations must be recorded by the dispatcher. He, in turn, is obliged to notify the applicant about the work being carried out on the water supply line. If there are no problems on the water supply line, a representative of the management company (MC) is obliged to come to the address specified in the application and take measurements. The estimated exit time is set at two hours unless otherwise agreed with the applicant.

In the process of taking measurements in the presence of a representative of the management company, all thermometer readings are recorded in a report. This document must be completed. It is on this basis that you can demand a recalculation of the payment for hot water supply. Two copies are drawn up: one for the applicant, the second for the Criminal Code.

If temperature regime is violated regularly and repeatedly, the consumer has the right to contact the utility service with a complaint. It will definitely be considered, but it is important to draw up the document correctly and argue the problem as clearly as possible.

Main points of complaint:

In the header, in addition to the organization and the official to whom it is addressed, you must indicate your data: full name, full registration address, contact phone number.
The text must contain all the information about the problem indicating the measurements taken. Data is taken from the act drawn up jointly with the representative of the management company. The date when the measurements were taken, the temperature as measured by the device and the data of the representative must be indicated. Here you can indicate the dates of requests and visits on this issue.
Finally, the complaint states requirements to eliminate the causes of deviations from the standards.
The complaint is sealed with the signature of the interested person and the date of its preparation.

The complaint can be submitted in printed form or by hand in two copies. One of them is transferred to the management company. In this case, during a personal visit, you can request to register it in the presence of the applicant and put the entry number on the second copy, which remains in the applicant’s hands.

Sample application for measuring hot water temperature —

The period for consideration of a complaint is set at 30 days, although management companies often written appeals react much faster. The speed of solving the problem may be affected by a collective complaint if there are several dissatisfied with the quality of the water.

In case of inaction of the Criminal Code, you should contact the state supervision structures - Rospotrebnadzor and the prosecutor's office.

Standard hot water temperature in an apartment: optimal indicators and features of recalculation

No one else for a minute can't imagine life no hot water. Her shutdown V summer season for the time of traditional repair work- practically catastrophe for the residents who are so used to it.

Important to know that hot water is a concept clearly defined and established laws. It should not be a little hotter or a little colder, since its temperature officially defined.

Standards for hot water

Temperature hot water regulated standards SanPiN(Sanitary and epidemiological rules and regulations) 2.1.4.2496−09 , which were accepted into 2009 and have legal force in the present 2015. Legislators paid huge attention regulation of this issue and highlighted it in separate document.

According to the rules, prescribed in that document, temperature hot water that flows from the tap must be within the limits from + 60 to +75 °С. These restrictions are associated not only with compliance with the direct temperature regime in order to ensure hot water residents.

This temperature unfavorable For reproduction pathogens infectious diseases. Maintaining this temperature Necessarily at all water intake points.

Important to know: deviation from the standards at night by no more than 5°C, and during the day - by no more than 3°C, is considered acceptable. Night time is considered to be the time from 00.00 to 05.00. Daytime - from 05.00 to 00.00 hours.

How to measure water temperature?

To be sure approve that the temperature of the tap water does not correspond norms fixed in the law, it is necessary measure. Step by step instructions Self-measuring hot water temperature is as follows:

Open the tap hot water;
Let the water drain(about 5 minutes);
Take capacity, volume containing meter;
Send a stream of water from the tap into the container so that the water constantly flows out;
Lower the thermometer to the center of the container to the required depth;
Compare the readings obtained thermometer with standard.

If the recorded temperature reading is significantly below normal, need to:

Contact the organization responsible for the water supply in the house with statement about unacceptably low temperatures;
Take a water measurement in the presence of a representative of the organization;
Commit detected violations in the form of an act.

This is important: The water measurement report must contain temperature readings obtained during the procedure, no later.

Based on the act is adopted solution about fee recalculation by hot water. Instances Both the resident and the company serving him must have the document.

If violations identified and recorded, responsible organization obliged eliminate the cause of the discrepancy and make recalculation for hot water.

Fixed temperature value at 40°C provides grounds for recalculating fees for hot water according to tariffs cold

The danger of non-compliance with hot water supply standards

Regulation hot water supply - vital necessity. Non-compliance the temperature regime of hot water used in residential premises threatens serious consequences:

- Bacteria reproduction. At low temperatures of hot water, the risk increases active reproduction of dangerous bacteria and their entry through water into the human body. Norms hot water temperatures selected not by chance- this is an indicator at which pathogenic bacteria that cause For example, pneumonia, die within 2 minutes. Moreover, this temperature doesn't allow bacteria can multiply, as the environment is unfavorable for them;

Burn. Bacteria die instantly and do not reproduce at all in very hot water - from 80°C and above. However, water at this temperature - not suitable for use. Moreover, she can become cause serious burn. For human safety reasons, the standard level of hot water (from 60 to 70°C) must not be exceeded.

Do you need a water heater?

In apartment buildings direct need to install a water heater No. Hot water is no longer a luxury, but a common condition of normal life. However, for particularly heat-loving residents there is indirect reasons to its installation. Namely:

- Reluctance stay no hot water in summer. During the planned annual shutdown of hot water or during repairs of the water supply system, it will solve the problem. If other residents are forced to heat water, say, gas stove, water heater owners release yourself from such a duty;

Reluctance remain without hot water even on short term . Due to accidents in the apartments of other residents and while they are being eliminated, hot water is usually turn off. If there is an hour or a day without hot water - big problem, buying a water heater is an excellent solution to eliminate it.

Qualitative a water heater is necessary in private houses where the hot water supply is originally absent. This device is significantly will simplify life of the inhabitants of the house, will deliver them from the need to constantly heat the water.

So if interruptions with hot water or its constant absence in the house - your everyday life, . Impressive volume storage tank modern models heaters ( up to 150 liters) will allow you not to save on hot water.

In addition, water from taps and wells, which often used residents of private houses can represent danger for human health - it may contain harmful viruses and bacteria. Before use well water, it is recommended to carry it out cleaning or just boil it.

It's possible that without a water heater the water temperature suitable for disinfection will not be reached. When heating “manually” it is difficult to control the temperature, and the water heater guarantees sufficient heating of the water.

Let's sum it up,

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Often provide poor quality public utilities and are reluctant to eliminate various breakdowns of house communications. But this is their direct responsibility, prescribed in the rules approved by the government.

And if you are faced with violations of the norms and rules of service on the part of utility companies, you need to fight this. And we'll tell you how. In this article we will look at how to achieve high-quality and well-heated hot water supply to your apartment. After all, it has long been included in the list of necessary amenities for living.

Normal temperature of hot water in the apartment

Hot water is one of the most expensive items on the utility bill.

Its cost is formed from the price per unit volume of water spent, multiplied by the number of cubic meters spent. But this is the case when a hot water meter is installed in the home.
And when it is not there, the fee is calculated taking into account the consumption standard, the number of registered residents and the established tariff.

According to the standards enshrined in SanPin, the temperature of hot water supplied from the tap in residential buildings at the point of receipt must be kept in the range from 60 degrees Celsius to 75. Utilities do not have the right to exceed or lower this threshold. After all, we pay monthly for this service.

There are fixed norms for permissible deviations from specified values. At night, which lasts from 00 to 05 hours, should not exceed five degrees. During the day - no more than three degrees up or down.

The State Housing Inspectorate and similar government organizations should control the quality of services provided to the population. They are obliged to respond to requests from citizens and send inspection inspectors to the “utility workers” against whom the complaint was filed.

The following video will tell you in more detail about the temperature standards for hot water in an apartment and what to do if it does not meet this standard:

Now is the time to find out what to do if the hot water temperature is below normal.

What to do if they are not followed?

So, what should you do if the hot water is at a low temperature?

Well, first of all, you need to use your own, prescribed in the Constitution Russian Federation, the right to appeal to government agencies. We are writing a statement about committing an administrative offense to the State Housing Inspectorate.

How to file a complaint

Let's look at how to properly file a complaint:

in the upper right corner write where and from whom, indicating the registration address and contact information;
in the header we write the word “statement”, and then this text “about the commission of an administrative offense under Article 7.22 of the Code of Administrative Offenses “Violation of the rules for the maintenance and repair of residential buildings”;
then we move on to the text of the complaint itself in the form that at the address of such and such a housing department such and such does not comply with the norms Housing Code RF indicating the main essence of the problem;
at the end we write an appeal to the State Housing Inspectorate official with a request to organize an inspection this fact, issuing orders to eliminate and punish those responsible;
We put our signature and date.

A good example of an application indicating all legal norms and acts, as well as its electronic submission form, can be found on the website of RosZhKKH. In addition, you can download such a statement.

Sample complaint about low hot water temperature in the apartment

Sample complaint about low hot water temperature in the apartment - 1

Sample complaint about low hot water temperature in the apartment - 2

Sample complaint about low hot water temperature in the apartment - 3

Procedure

Now we’ll describe step by step what to do if the hot water temperature in your home drops:

we write an application to the State Housing Inspectorate (if the application is not only from you, but also from your neighbors, then the utility services will begin to work much faster);
we send it there, either in person or by registered mail;
We are waiting for a response from the official. By law, he must give it no later than thirty days from the date of receipt, plus time for forwarding;
usually the time allocated for elimination varies, but on average it is one and a half months;
If the problem is not resolved within the agreed time, feel free to file a lawsuit.

Poor quality water: what to do?

Just as in the case of the temperature of hot water supplied to your home, the issue of its quality is spelled out in SanPiN. It clearly states that hot water should be clean, without excess taste and unpleasant odor. Our “hard-earned” money is also retained monthly for this service. And, if the water still does not have the characteristics established by sanitary doctors, you need to complain.

So, what to do and where to go if poor quality water comes from the tap?

You can record the fact that such liquid is being supplied to your home by calling the emergency service. The dispatcher must record your complaint in the call log, indicating the time, address and reason for the complaint. After that, ask him to tell you registration number. If the reasons associated with the deterioration of water quality in your home are known to a specialist, he should inform you about them.
Within a couple of working days, an inspector from a resource-saving company and a representative of the housing department must come to you. They draw up an act of poor quality water according to the standard model.
If the engineer does not arrive within the specified period, call an employee of the house management company and any two neighbors, draw up this document in their presence, after which all those present sign it with a note about the absence of the inspector. Such paper is considered valid. Based on the act, a statement is written.

The complaint scheme is identical to the one discussed above regarding a complaint about improper hot water temperature. You also draw up an application to officials from the State Housing Inspectorate, guided by the same regulations and review deadlines. The only thing that will differ in your complaint is the reason for your appeal. You indicate it as “poor quality water” or “water of inadequate quality.”

After following the entire procedure, we receive a response from the inspector and wait for the problem to be resolved. Remember, a collective complaint speeds up the solution to the resulting decline in water quality in a positive way.

Look for a competently and correctly completed application in electronic form at the same email address, at RosZhKKH. Or you can watch and download it directly.

Sample statement about poor quality water

Sample statement about poor quality water - 1

Sample statement about poor quality water - 2

How residents of an apartment building filed a complaint about non-compliance with hot water quality standards, see the following video:

We require recalculation

There are rules for payment and provision of utility services, which are regulated by the Decree of the Government of the Russian Federation. They cover very competently and in detail all recalculations for utility services provided poorly.

So about hot water it says that it must be delivered uninterruptedly and be of the proper temperature and quality. in case of a shortage or excess (which happens much less frequently) of temperature is: a decrease of 0.1 percent from the base tariff per unit of volume for every 3 degrees. In the case when the heating of hot water is less than 40 degrees, it is paid at the cold rate.

You can reduce the fee for the number of days or hours when poor-quality hot water was supplied as follows:

divide the number of days on which hot water was poured in poor quality by the number of days in the month;
We multiply the resulting amount by the tariff rate.

The resulting number will be a discount for poorly rendered utility services.

We hope that our advice will help you protect your rights against the “lawlessness of public utilities.” Never be afraid to do this - and you will always have all the necessary benefits of civilization in your home! After all, as it shows judicial practice regarding consumer claims for poor quality drinking water, it is really possible to do all this!

The 2019 standards that determine the temperature of hot water supplied to the premises are established by a special document - the SanPin order. Just like last year, this indicator remained unchanged, which means that all Russians living in multi-storey buildings have the right to demand from the service organization full provision of comfortable living in apartments, including the supply of hot water.

It should be noted that the problem is not even that the water has a temperature that is not quite suitable for use. The problem is related to the danger posed by water supplies that are treated contrary to accepted technology. Today we will talk about what standards are in force in Russia and what rights are granted to residents of apartment buildings.

Not every owner knows that the water temperature is determined by the water supply system. For each type of water supply device, a different indicator is set, such as:

for an open system – from 60 degrees Celsius;
in a closed system – from 50 degrees Celsius.

According to 2019 standards, the hot water temperature should not be higher than 75 degrees. The top level no longer depends on the type and configurations of the system.

This standard must be observed very strictly, and there are several well-founded reasons for this. In particular, we're talking about about such important points:

Too low a temperature can cause the liquid in the pipes to become viscous, and infectious agents will begin to appear in it. When the temperature threshold is met, harmful bacteria die and do not reach the human body;
Excessively hot water can cause severe burns to the user. Even at a temperature of 55 degrees, the risk of getting a burn is very high, so to avoid this situation, cold water is usually “mixed” into an open water supply system;
An excessive increase in the temperature of the hot water supply can lead to deformation of parts plumbing system made of plastic. This kind of danger began to increase especially in recent years when people are increasingly installing plastic pipes in their apartments.

Finding the culprit here will be very difficult, since no measurements of hot water temperature were initially carried out. This means that you will not be able to receive compensation either.

What deviations from the norms are allowed?

A sharp drop and increase in the temperature of the hot water supply can lead to serious disruptions and failures in the water supply system and even possible injuries to citizens. At the same time, there are a number of permitted deviations from established standards. We are talking about the following points:

during the daytime (from 5 am to 24 pm) the water temperature can be lowered by no more than 3 degrees, that is, to 57 degrees Celsius;
at night (from midnight to 5 am) the maximum possible reduction threshold is 5 degrees, that is, up to 55 degrees Celsius.

DHW suspension can occur in two situations. In the first case we are talking about an accident. The second option is to carry out planned preventive measures. In any case, residents should not suffer, and the maximum permissible period for turning off hot water is 4 hours.

Ways to find out the temperature of water

To defend your point of view and receive compensation for violation of rights, it is not enough to go or write to the Criminal Code. It is necessary to present to them irrefutable circumstances that there is not much flowing from the tap. warm water, preferably obtained experimentally and not subject to doubt.

When an injured tenant wants to seek justice and compensation, they will first need to find out what the current performance of the property is. The procedure is quite simple and short. Moreover, no complex or obscure devices are required for this.

To get the necessary information, you will need to arm yourself with a simple thermometer with a scale of 100 degrees. This device is suitable for measuring the desired indicator. When using the device, you will need to strictly follow the given algorithm. This will allow you to get the maximum accurate results. The procedure should be as follows:

Open the hot water tap and wait at least 3 minutes. This makes it possible to remove accumulated liquid, the indicators of which are slightly lower.
Place a glass under the stream and hold it so that the water overflows. You can’t just put water in a glass and take it to the table, because during this time it can cool down by a couple of degrees.
It is important to carefully lower the thermometer into the glass closer to the center.
Once the readings stop increasing, you can record the data.

If the resulting temperature is below the permitted temperature, then it will be necessary to file a complaint with the Criminal Code or the housing and communal services department. If there is no reaction, then the next authority for the complaint is the prosecutor’s office and the court.

Conclusion

In conclusion, it is worth noting that if the temperature of hot water drops below 40 degrees Celsius, the tenant will pay for it as for cold water supply. During a violation of current standards, a citizen also has the right to demand a recalculation.